Speech Recognition Systems.

Teliacom partner through its subsidiary DIALOGOS S.A. -established in 1998- develops automated speech recognition systems that provide information and services over the telephone and the Internet.

Using speech recognition technology, Dialogos develops systems for companies that wish to offer their clients the possibility of obtaining information and conducting voice transactions automatically through the telephone. Depending on the field each company is active in, the information that can be acquired includes stock quotes, bank account balances, timetables of various means of transport, announcements, general and specific information, etc., while automated transactions include a wide range of services, spanning from bank or stock market transactions to the ordering of tickets for a particular theatre performance or trip.

Furthermore, Dialogos focuses on the development of Voice Portals, which allow the user to retrieve information from voice-enabled Web sites with the use of a telephone. Through this technology, e-commerce is conducted out using a much more widely spread means of communication than the computer, the telephone. It is well known that the penetration of mobile phones in China is substantially greater than that of computers, which means that many more people can gain access to the Internet thanks to speech recognition technology.

Speech recognition systems are applied in sectors, such as:

Telecommunications: an indicative example of such a service provides automated directory information.

Banking and Financial Sector: an example of this type of application is the automated transactions dispatch through the telephone (e.g. queries on account balance, money transfers from one account to the other, etc.). Furthermore, within the stock exchange sector there are applications, such as telephone updating on current stock values and automated transactions implementation.

Air Transports: automated information on flight departures & arrivals, seat reservations, tickets issuance, etc.

Call Centers: Call center's automated name dialing applications include auto attendants as well as employee dialers for larger companies. These applications enable company's customers and personnel to call any employee by simply using their voice. Hence, users enjoy the ability and flexibility offered by name dialing service, as they are not required to memorize internal telephone numbers.

Voice Portals: This system combines the telephone (the means that radically changed human's communication mode) with the Internet (the means that radically changed the way humans distribute information and handle their business transactions).

Voyager is a voice browser that totally enhances and enriches telephone features. Voyager's possibilities are similar to the ones of a computer. With Voyager, a telephone device is sufficient for a user to call someone, by simply using their voice, to retrieve a required telephone number from a directory or any personal agenda and trace information in voice-enabled websites with the use of spoken hyperlinks or "Voice links".