Teliacom Positions

Position: Technical Sales Support
Reports To: Beijing Office Sales Director
Job Status: Full-time
Job Type: Technical
Location: Beijing PRC
Compensation: Base Salary + Bonus

THE POSITION AND JOB DESCRIPTION

To work closely with the sales team and manage client expectations of technical solutions.
Troubleshooting and provide accurate and timely resolutions to customer problems.

REQUIRED SKILLS AND EXPERIENCE

Minimum of two years sales experience
An understanding of the IT industry, specifically hardware and/or telecommunications
Strong interpersonal and communication skills
Experience in an IT environment and web based applications as a sales tool
Understanding typical reseller relationships specific to the IT industry
Ability to sell partnerships and concepts over the phone utilizing web-based tools
Flexible and entrepreneurial approach to daily work

RESPONSIBILITIES

To provide recommendations for solutions to technology issues

To prevent customer issues by writing technical documents and sending helpful technical information to customers

To be accountable for support and solutions to customers, provide telephone-based and electronic technical support to existing and prospective customers for our IT products

To fast response and support

To log all transactions with customer

To produce customer problems and log reports

To create and maintain a consistent number of technotes/technical tips per month for knowledgebase and website content

To participate in client meetings, and leading demonstrations, where technical expertise is required

To act as technical liaison, inter-departmentally and with clients

To establish strong customer relationships

To be able to prioritize support issues while maintaining high customer satisfaction

To report on support activities

WHAT YOU SHOULD EXPECT

An open, friendly, results-oriented team atmosphere
A professionally managed organization with real products, growing
revenues and a bright future

Email your resume with a cover letter to this address:

Info@teliacom.com