HelpDesk Support Services.

Computer technology can have a direct impact on your business. To maximize productivity, end-users need their computer problems solved quickly and correctly.

Support services range from client applications and server operating systems to hardware support. A support technician can be sent on-site if the situation is not corrected over the phone. A remote management technology solution is also available for connecting to a company’s LAN for more in-depth troubleshooting.

We are your dependable source for support services, allowing you to focus strategic internal resources on core business issues.

Different levels of helpdesk services include:

Telephone support.

All requests are reported to our helpdesk hotline, there after they are resolved directly or recorded in the helpdesk support system for the involnement of our 2nd line technicians.

Periodical onsite support.

As well as the telephone support, we send our on site technicians to visit our customers to maintain computer systems.

On call onsite support.

Our technicians are on site to troubleshoot for these customers who have on call support.

Remote helpdesk.

As an optional solution for customers.

Daily onsite support.

Full time technician can be placed in the customer's office.